Returns & Exchanges

At UrbanYog, we want you to be completely satisfied with your beauty and wellness purchase; if you receive a damaged or incorrect product, we offer a seamless 7-day return and exchange policy.

1

Initiate Request

Log into your account or contact our support team within 7 days of delivery to submit a return request with your order ID.

2

Submit Proof

Upload a clear photo or video of the product and its packaging to verify any damage or discrepancies for our quality control team.

3

Reverse Pickup

Once approved, we will arrange a free reverse pickup from your address; please ensure the product is unused and in its original packaging.

4

Refund Processing

After the returned product passes our inspection, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing