Frequently Asked Questions

Your guide to self-care and seamless shopping.

Are UrbanYog products suitable for all skin types?

Yes, our products are formulated with natural ingredients and are designed to be gentle yet effective for all skin types, including sensitive skin. However, we always recommend a patch test before full application.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.

What is your return and exchange policy?

We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was delivered. Please ensure the product remains unused and in its original packaging.

Are UrbanYog products cruelty-free?

Absolutely. We are committed to ethical beauty, and none of our products or ingredients are tested on animals.

What payment methods do you accept?

We accept a wide range of payment options including Credit/Debit cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for other locations across India.